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Free Shipping! When you order 2 or more Relaximals!

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  • Returns & Exchanges
  • Returns are accepted for 60 days after your order has been shipped, please follow the return instructions below:

    Repackage product:
    • Returned product must be in original packaging and have all original tags.
    • Product MUST be in original, sellable condition.

    Package order for return:
    • When repacking the order to send back, be sure pack it securely to ensure the safe return of your order
    • Include your packing slip or order number
    • Include reason for return
    • Remember to get tracking on your return so you can keep an eye on the progress

    Ship returns to:

    Relaximals.com Attn: Returns Department
    7025 S Fulton St. STE 150
    Centennial, CO 80112


    Once your order has been received, we will verify your order meets the criteria above. When your order has been verified a credit will be applied to your credit card. We do not refund original shipping or return shipping charges.

    It may take 7-10 business days for you to see a credit to appear on your statement once your order has been received in our returns department.

    Exchanges
    Due to changes in pricing and availability, we do not do exchanges. If your order meets the return criteria above, please feel free to return your item for a refund to use on your next order.

    For additional help, please contact us.
  • Shipping Information
  • Same Day Shipping
    • Order by 5:00pm ET Monday through Friday and your order will ship same day
    • Excludes holidays and weekends
    • Shipping times for orders placed before 5:00pm ET do not include the current business day as part of transit time
    • Shipping times for orders placed after 5:00pm ET do not include the following business day as part of transit time

    Shipping Methods, Carriers and Costs
    • Costs and carriers depend on various factors such as weigh, dimensions, and number of pieces
    • Costs and carrier availability is displayed in real-time at checkout
    • International options are available to many different countries. Please view options at checkout to see if shipping to your country is available. Please allow additional time for customs. We are not responsible for taxes and duties upon your receipt of your order
    • APO and FPO options are available. Please allow additional time for customs and military mail procedures

    Tracking
    • Tracking will be emailed to you once your order has shipped and is also available in your Customer Account area if you have chosen to create an account.
    • We do not claim any responsibility for lost or stolen packages. Once an order has been delivered, all questions and concerns should be addressed to the carrier. Please have your reference number available and contact:

      USPS - 1.800.275.8777

      UPS - 1.800.742.2877
  • Track An Order
  • Orders can be tracked by logging into your account and clicking on your order in your Order History.
  • Order History
  • Order history is available for customers that have created an account. Please login at the My Account page to view your order history, tracking, and other information.
  • Promo Code
  • To apply a promo code to your order, please follow these steps:

    • Add items to your cart
    • Proceed to your cart
    • On the right side of your page, above the Checkout button you will see a box that can be used to enter your promo code. Type your code in the box provided and click "Apply".
    • You will see your discount applied and you are now ready to press the Checkout button to continue with your order.

    Promo codes cannot be combined, only one can be used per order.
  • Privacy Policy
  • We will never sell or lease your information to another company. Ever. Period. We hate spam just like you do. If you subscribe to our email newsletter, we'll send it to you. If you unsubscribe, we'll stop sending it to you.

    We use Verisign Secure Socket Layer (SSL) technology to encrypt your payment details when we process your order. If you choose to save your payment details, our industry leading payment gateway company (Authorize.net) will store the details in a way that makes them accessible only to you. You can remove your payment details at any time.
  • Tax Policy
  • State Reporting and Use Tax

    Individual State Requirements
    We don't collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it's specifically exempt from taxation. Your purchase isn't exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.

    Colorado
    Colorado HB 1193, enacted in February 2010, requires online retailers to provide a detailed purchase report to customers with more than $500 of annual Colorado purchases by January 31 and to provide a summary purchase report with the total amount of each customer's annual Colorado purchases to the Colorado Department of Revenue by March 31. This law is currently the subject of a legal challenge brought by the Direct Marketing Association and others. In the meantime, the U.S. District Court has suspended enactment of the law while the legal challenge proceeds.

    Oklahoma
    Tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website. We're required to provide the notice above for Oklahoma purchases based on Oklahoma law (HB 2359) enacted in June 2010.

    South Carolina
    South Carolina customers may owe use tax on purchases. Payment and reporting information can be found on the South Carolina Department of Revenue's Website. S.C. Code Ann. § 12-36-2691(E)(3) requires us to provide South Carolina customers a notification of the total sale price amount for purchases.

    South Dakota
    Tax may be reported and paid on the South Dakota use tax form. The use tax form and corresponding instructions are available on the South Dakota Department of Revenue website. We're required to provide the notice above for South Dakota purchases based on South Dakota law (SB 146) enacted in April 2011.

    Tennessee
    Purchases shipped to Tennessee may be subject to Tennessee Use Tax (T.C.A. § 67-6-210) unless an exemption exists under Tennessee law. A sale is not exempt under Tennessee law because it is made through the Internet. Payments of applicable Tennessee use tax may be made through the Tennessee Department of Revenue's Website.

    Vermont
    Tax may be reported and paid on the Vermont use tax form. The use tax form and corresponding instructions are available on the Vermont department of taxes website. We are required to provide the notice above for Vermont purchases based on Vermont law (H 436) enacted in May 2011.
  • Gift Certificate
  • To apply a gift certificate to your order, please follow these steps:

    • Add items to your cart
    • Proceed to checkout
    • Fill in your billing and shipping addresses and information
    • After you select your shipping method you will see a Payment Method area
    • Below the spot to enter your credit card information you will see a "Gift Certificate" field
    • Use the box provided to enter your gift certificate number and click "Apply"
    • You will see your total update

    You are now ready to enter your credit card information, if needed, and continue with your order.
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Copyright © 2015 Relaximals. Relaximals is located in the United States.



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